Refund policy

Returns, Refunds & Exchanges Policy

At Maxymova, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns and refunds process, subject to the following terms:

Eligibility for Return & Refund

  • Returns are accepted within 14 days of receiving your order. After this period, unfortunately, we are unable to offer a refund or exchange.
  • To be eligible for a return, items must be unused and in original condition, including all packaging.
  • A proof of purchase (order confirmation email, order number, and a photo of the product received) must be provided to process your return or refund.

Please note that opened or used products cannot be returned unless they are faulty or damaged during transit.

Shipping Costs

  • Shipping costs are the responsibility of the customer and are non-refundable.

Replacement Process

If your order arrives damaged, broken, or faulty, please contact us within 14 days of receiving your goods. To initiate a replacement, please email us at info@maxymova.com.au with the following information:

  • Your order number
  • Photos or video of the damaged product and the packaging in which it was delivered.

Return Process

To return an item, please send it to the following address:

Maxymova Returns
PO Box 549
Coorparoo QLD 4151
Australia

Once your return is received, we will notify you of its approval. Refunds will be processed to the original method of payment. We recommend using a tracked shipping service for returns, as we cannot be responsible for items lost in transit.

Contact Us

If you have any concerns about your order or delivery, please do not hesitate to reach out to us at info@maxymova.com.au. Our team is here to assist you.

Refund Policy for Digital Product

Thank you for your interest in purchasing our digital product. We would like to inform you about our refund policy, which is as follows:

1. Non-Refundable Product: Once the digital product is purchased, it is considered non-refundable. We do not offer refunds, returns, or exchanges for any reason.

2. Confirmation of Purchase: Before completing your purchase, please ensure that you have thoroughly reviewed the product description, features and system requirements.

3. Product Support: While we do not provide refunds, we are committed to providing you with excellent customer support. If you have any questions regarding the digital product, please feel free to reach out to our support team at info@bellabeautyprofessional.com. We will do our best to assist you promptly.

4. Unauthorised Distribution: Unauthorised distribution or sharing of the digital product, including sharing login credentials or downloadable files, is strictly prohibited and may result in legal action. Please respect our copyright and intellectual property rights.

By purchasing and downloading the digital product, you acknowledge and agree to abide by the terms and conditions of this refund policy, understanding that the product is non-refundable.

We value your satisfaction and strive to provide a high quality digital experience. If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer support team.